We guarantee the high quality of our work. If you, the customer feel we have fallen short of the high standards we set, we will put it right quickly and at no extra cost. We are members of the Guild of Mastercraftsmen which guarantees you, our customer a right of redress without the need to resort to costly court action, in the event that we fail to address any complaint you have of our work.
We will provide written guarantees for any work undertaken on your behalf, and for any container or item of spares or fabricated work. As an example, below is an excerpt from the written guarantee we provide with all of our second hand plastic waste containers.
“…the Company guarantees unconditional right of redress to any purchaser of any refurbished plastic waste container supplied by the Company, which the purchaser deems to have fallen short of this high standard. Right of redress includes:
• Return and full refund for any container(s) with which the purchaser is dissatisfied.
• Correction of faults on any container(s) at the purchasers site free of all charge.
• Collection and replacement of any container with which the purchaser is dissatisfied free of charge….”
The Company also has a planned timetable for commencement of the process of acquiring full accreditation for ISO 9001.